1. Introduction
Welcome to Closet.eco.
Closet.eco operates an online marketplace connecting customers with carefully curated independent fashion brands across Europe. Through our platform, customers can discover and purchase products directly from these brands while enjoying a seamless shopping experience.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, create an account, make a purchase, subscribe to our newsletter or otherwise interact with our services.
By accessing or using Closet.eco, you acknowledge that you have read and understood this Privacy Policy.
2. Who We Are
Closet.eco is the data controller for the personal information collected through this website.
3. Personal Information We Collect
Depending on how you interact with Closet.eco, we may collect the following categories of personal information.
Information you provide
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Account login details
- Order history
- Wishlist items
- Customer support communications
- Newsletter preferences
Payment information
Payments are securely processed through Stripe.
Closet.eco does not store your full credit or debit card information.
Stripe collects and processes payment information in accordance with its own Privacy Policy.
Information collected automatically
When you use our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Pages visited
- Referral source
- Shopping behaviour
- Cookie identifiers
If you allow location access, we may use your approximate location (city or region) to display brands located near you and improve your shopping experience.
We do not continuously track your precise location.
4. How We Use Your Information
We process your personal information for the following purposes.
Providing our services
To create and manage your account, process orders, facilitate payments, arrange shipping, process returns, provide customer support, and personalise your shopping experience.
Legal basis: Article 6(1)(b) GDPR - Performance of a contract.
Improving our platform
We use website analytics to understand how visitors use Closet.eco and to improve our platform, navigation and customer experience.
Legal basis: Consent where required, or legitimate interests where permitted by law.
Marketing communications
If you subscribe to our newsletter, we may send you:
- New brand launches
- Editorial content
- Event invitations
- Promotions
- Platform updates
You may unsubscribe at any time using the unsubscribe link in our emails.
Legal basis: Consent.
Security and fraud prevention
We process certain information to prevent fraud, detect suspicious activity, protect our customers, and secure our marketplace.
Legal basis: Legitimate interests.
Legal obligations
We may process personal information where required to comply with tax laws, accounting requirements, legal proceedings, and regulatory obligations.
5. Marketplace Orders
Closet.eco is a marketplace.
Products available on Closet.eco are offered by independent fashion brands.
When you place an order, we share only the information necessary to fulfil your purchase with the relevant brand. This may include:
- Your name
- Shipping address
- Telephone number (where required by the courier)
- Purchased items
- Order number
Independent brands do not receive your email address for marketing purposes unless you explicitly choose to share it or communicate directly with them.
Each brand is responsible for preparing and shipping its own products.
Closet.eco provides the marketplace platform and manages customer support where applicable.
6. Payments
Payments are securely processed by Stripe.
Stripe acts as an independent payment processor and processes payment information in accordance with its own Privacy Policy.
Closet.eco never stores your complete payment card information.
7. Third-Party Service Providers
To operate our marketplace, we work with trusted third-party service providers.
These may include:
- Shopify (website hosting and ecommerce platform)
- Stripe (payment processing)
- Brevo (email marketing)
- Google Analytics
- Google Tag Manager
- Meta Pixel
- Cloud hosting providers
- Shipping providers
- Customer support tools
These providers only receive the information necessary to perform their services on our behalf and are required to protect your personal information.
8. Cookies
Closet.eco uses cookies and similar technologies to:
- Operate the website
- Remember your preferences
- Keep your shopping cart active
- Analyse website usage
- Measure marketing performance
- Personalise content where applicable
We use:
- Essential cookies
- Analytics cookies
- Marketing cookies
Where required by law, non-essential cookies are only placed after you provide your consent.
You can change or withdraw your cookie preferences at any time through our cookie settings.
9. International Transfers
Some of our service providers may process personal information outside the European Economic Area.
Where personal information is transferred internationally, we ensure appropriate safeguards are in place, including:
- European Commission Standard Contractual Clauses
- Adequacy Decisions
- Other legally recognised transfer mechanisms
10. Data Retention
We retain personal information only for as long as necessary. Examples include:
Order information: Retained for the period required under applicable tax and accounting legislation.
Customer support communications: Retained for as long as necessary to resolve enquiries and maintain our records.
Newsletter subscriptions: Retained until you unsubscribe.
Analytics data: Retained according to the settings configured within our analytics providers.
11. Your Rights
If you are located in the European Economic Area, the United Kingdom or another jurisdiction with similar privacy legislation, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Receive a copy of your information (data portability)
- Lodge a complaint with your local supervisory authority
If you wish to exercise any of these rights, please contact us using the details provided above.
12. Children's Privacy
Closet.eco is not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we provide.
The updated version will always be published on this page together with the revised "Last updated" date.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact: